🛡️ RentBank — Privacy Policy & Terms of Service
Last Updated: October 2025
1. Privacy Policy
1.1. Introduction
RentBank (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you use our website, mobile applications, and related services (collectively, the “Platform”). By accessing or using RentBank, you consent to the terms described in this policy.
1.2. Information We Collect
- Personal Information: Full name, email address, phone number, identification (e.g., National ID, Driver’s License, Passport), and bank or payment details.
- Usage Information: Device type, browser, IP address, location data, and pages visited.
- Financial Information: Rent savings and payments processed securely via third-party payment providers like Paystack and Flutterwave.
1.3. How We Use Your Information
- Facilitate rent payments, savings, and landlord disbursements.
- Verify your identity for security and fraud prevention.
- Communicate updates, offers, and service notifications.
- Improve the usability and security of our platform.
- Comply with legal and regulatory obligations.
1.4. Data Security
We use industry-standard encryption (SSL/TLS), firewalls, and restricted access controls to protect your data. Sensitive details such as payment information are processed securely and never stored in plain text.
1.5. Data Sharing
We do not sell your personal data. However, we may share it with:
- Payment processors for transaction completion.
- Partner landlords and property managers for verification.
- Regulatory or legal authorities when required by law.
1.6. Cookies and Tracking
RentBank uses cookies to enhance user experience and functionality. You may disable cookies through your browser, though some features may be limited.
1.7. Your Rights
You have the right to access, correct, or delete your personal data, withdraw consent, or request data portability. Contact us at privacy@rentbank.com.ng to exercise your rights.
1.8. Retention Policy
We retain your data only for as long as necessary to fulfill legal, operational, or compliance obligations.
1.9. Updates to Privacy Policy
We may update this Privacy Policy periodically. Continued use of RentBank after updates means you accept the revised version.
2. Terms of Service
2.1. Overview
Welcome to RentBank — your digital platform for rent savings, rent splitting, and automated landlord payouts. By signing up or using RentBank, you agree to these Terms of Service (“Terms”). If you do not agree, discontinue use immediately.
2.2. Definitions
- User: Any person who accesses RentBank services.
- Tenant: A user saving or paying rent through RentBank.
- Landlord: A verified property owner receiving payments.
- Platform: The RentBank website, mobile app, and related systems.
2.3. Eligibility
- You must be at least 18 years old.
- Provide accurate registration details.
- Have a valid bank account or payment method linked to your account.
2.4. Account Creation
You are responsible for maintaining confidentiality of your account credentials. RentBank is not liable for unauthorized access due to user negligence.
2.5. Rent Savings & Payments
- Users can save monthly or lump-sum rent payments.
- RentBank transfers funds to landlords after verification.
- Transactions are processed securely via integrated gateways.
- Service fees may apply and are shown at transaction time.
2.6. Refunds and Disputes
- Pending transactions can be canceled before processing.
- Completed payments are non-refundable once the landlord receives funds.
- Report disputes within 48 hours via support@rentbank.com.ng.
2.7. User Obligations
- Provide accurate information.
- Avoid fraudulent or illegal activities.
- Comply with all financial and data laws.
2.8. Landlord Obligations
- Provide verified property ownership documentation.
- Ensure properties comply with housing laws and safety standards.
2.9. Platform Availability
While RentBank aims for 99.9% uptime, we do not guarantee uninterrupted access due to maintenance or unforeseen events.
2.10. Limitation of Liability
RentBank is not liable for losses from user errors, third-party failures, or unauthorized access due to compromised credentials.
2.11. Termination of Account
We may suspend or terminate your account for policy violations or suspected fraud.
2.12. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved in Nigerian courts.
2.13. Contact Information
For questions or legal concerns, contact:
2.14. Acknowledgment
By using RentBank, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms of Service.